Privacy Policy and Terms & Conditions

Effective Date: June 29, 2026

The Arvin Group (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us through our website.

This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information.

Information We Collect

When you complete a contact form, request information, schedule a consultation, or otherwise communicate with us, we may collect:

First and Last Name
Email Address
Phone Number
Property Address (if provided)
Message Content
Any additional information you voluntarily provide

We may also automatically collect certain technical information including:

IP Address
Browser Type
Device Information
Pages Visited
Date and Time of Visit
Referring Website

This information helps us improve our website and protect against fraud.

How We Use Your Information

We use your information to:

Respond to your inquiries
Schedule appointments
Provide real estate information or requested services
Communicate regarding listings or transactions
Improve our website and customer experience
Maintain security and prevent misuse
Comply with legal obligations

We only use your information for legitimate business purposes.

SMS & Text Messaging

If you provide your mobile phone number and consent to receive text messages:

We may send appointment reminders.
We may respond to your inquiries.
We may send transaction-related communications.

We do not sell or share your phone number for third-party marketing.

Message frequency varies.

Standard carrier message and data rates may apply.

You may opt out at any time by replying STOP.

Reply HELP for assistance.

Email Communications

If you provide your email address, we may contact you regarding:

Your inquiry
Requested services
Transaction updates
Market information (only if you request it)

You may unsubscribe from marketing emails at any time using the unsubscribe link included in those emails.

Information Sharing

We do not sell your personal information.

We may share information only when necessary with trusted service providers who assist us in operating our business, including:

Website hosting providers
CRM platforms
Email service providers
Appointment scheduling systems
Technology vendors
Legal or regulatory authorities when required by law

These providers are contractually obligated to protect your information.

Cookies & Analytics

Our website may use cookies and similar technologies to:

Improve website functionality
Understand visitor behavior
Measure website performance
Enhance user experience

You may disable cookies through your browser settings; however, some website features may not function properly.

Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information. While no online system can guarantee absolute security, we take reasonable steps to protect the information entrusted to us.

Data Retention

We retain personal information only as long as necessary to:

Respond to your requests
Provide services
Meet legal obligations
Resolve disputes
Enforce our agreements

When no longer needed, information is securely deleted or anonymized.

Your Privacy Rights

Depending on your state of residence, you may have rights to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Request a copy of your personal data
Opt out of certain data processing activities where applicable

To exercise these rights, contact us using the information below.

Children’s Privacy

Our website is not directed to children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will promptly delete it.

Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with a revised Effective Date.

Your continued use of the website after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact:

The Arvin Group
523 Wellington Way, Suite 375
Lexington, KY 40503

Phone: (219) 218-2310

Email: sarah@theagencyky.com

Contact Form Consent

By submitting any form on this website, you acknowledge that:

The information you provide is accurate.
You consent to The Arvin Group contacting you regarding your request.
You understand that submitting a form does not create an agency relationship.
Your information will be handled in accordance with this Privacy Policy.

Terms and Conditions

We use SMS to confirm appointments, send reminders, and notify clients of schedule updates or important changes.
You can cancel the SMS service at any time. Just text “STOP”. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time, and we will start sending SMS messages to you again.
If you are experiencing issues with the messaging program you can reply with the keyword “HELP” for more assistance, or you can get help directly at sarah@theagencyky.com.
Carriers are not liable for delayed or undelivered messages.
As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
If you have any questions regarding privacy, please review our privacy policy.